Privacy policy

Information we collect

Account details: your email address, display name and an encrypted password when you create an account.

Order details: the items you buy, amounts, coupon codes used and the payment reference returned by our payment provider. We never see or store your card or mobile-wallet details.

Messages: the name, email and text you send through the contact form.

Technical data: basic information such as browser type, pages visited and approximate location, collected through server logs and, if enabled, analytics tools.

How we use information

To create and secure your account, deliver purchases and send receipts, verification codes and password-reset codes.

To answer your questions and provide support.

To understand how the site is used and improve it.

To prevent fraud and abuse and to meet legal obligations.

Cookies and similar technologies

We use browser storage to keep you signed in and remember your theme preference. If analytics or advertising are enabled, Google and other partners may set cookies. See our Cookie policy for details.

Advertising

We may show ads served by Google AdSense. Google and its partners use cookies to serve ads based on your previous visits to this and other websites. You can opt out of personalised advertising at https://adssettings.google.com or learn more at https://policies.google.com/technologies/ads.

Sharing your information

We do not sell your personal information. We share it only with service providers that help us run the site — hosting and database, our email server, and our payment gateway — and only as needed to provide the service, or when required by law.

Data retention

We keep account data while your account is active. Order records are kept for as long as required for accounting and legal purposes. You can ask us to delete your account at any time.

Security

Passwords are stored encrypted, connections use HTTPS, and access to personal data is restricted to authorised staff.

Your rights

You can view and update your name on your profile page. To request a copy or deletion of your data, contact us at our contact page.

Children

StackPrompt is not directed to children under 13 and we do not knowingly collect their personal information.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it last changed.